We’re here to help.

Having issues? Submit a ticket and the Tech Team will help you out or find the right team to get you going again.

Track an existing ticket

When you submitted your ticket, you received a confirmation email containing a personalised tracking link. Click that link to view your ticket’s current status, read replies from the team, and post follow-up messages.

💡Can’t find your email? Search your inbox for support@thedomaincos.com or submit a new ticket and reference your original ticket number.

Service status

Hardware, Windows & Microsoft issues — Solarus

Our partner Solarus Technologies is available for issues with your hardware and Microsoft products. You’re welcome to contact them directly:

If you’re unsure your issue falls in their scope, go ahead and create a ticket here — we’ll route it.

Training resources

Quick links

Priority guide

🔴Critical — system down, security breach
🟠High — major disruption to your work
🔵Medium — degraded, workaround exists
🟢Low — general request or question